Customer Feedback

We pride ourselves on giving great customer service to each and every person that walks into our shop. Below are just some of the comments we've received recently.

16 people have left feedback

  1. mr edwards says:

    Thank you so much for our beautiful fireplace and fire. The work you carried out in our home was the best we,ve ever had done.
    Would recommend you to any of our friends and family.
    Kind Regards

  2. Mrs Jones says:

    I would just like to say thank you so much the lovely fireplace you designed for us, its had so many compliments, would definitely be recommending you.
    Thanks to Kev and Scott great work….x

  3. Jo &Phil Bewley says:

    Just a short note to acknowledge the great job Kev did designing,supplying and fitting our new fire and surround. It looks fab and we are delighted with it! A hassle free experience with no mess! We would not hesitate to recommend you to family and friends. Thanks again.
    Jo & Phil

  4. Andrew swan says:

    Every thing went exactly as planned. Great service, great quality and fair price. Clean and efficient. Would highly recommend

  5. Elaine & Simon Shaw says:

    So,so very happy with our fab fireplace. Great company to deal with and highly recommend to anyone. Thank you Kevan

  6. Mrs Hughes says:

    Thank you so much to Kevin for a wonderful fireplace and fire. It was a pleasure to have you work in our home, the whole job went great and the compliments we are getting are great, we will recommend you and your company over and over again. Scott is a credit to the company and thanks to Sue-Ellen for all her advice and for getting everything we wanted.
    Mrs Hughes and Co

  7. Mr B.Powers says:

    My wife and I would like to thank you all at Regency Fireplaces for our lovely gas fire and fireplace that was supplied and fitted by yourselves.
    We were so pleased with overall job, you are so quick and efficient at the fitting and made it such a pleasure to spend money.
    Highly recommend you and your company to anyone.
    P.s your showroom is a little hidden gem!

  8. Mr & Mrs Rushby says:

    Absolutely made up with our lovely HOT gas fire……thank you so much for being patient with us while choosing between brass and chrome!!!

    Look forward to seeing you when the service is due.

  9. Ken and Maureen says:

    Just a quick note to say thank you for our lovely fireplace and fire.
    Also thanks for the plastering work you also done for us.
    Our front room looks so cosy and so much fresher with the old one out and the new cream marble one in.
    All the best to you all
    Ken and Maureen Hughes

  10. Mrs Lloydd says:

    I cant give enough praise to Kevan and Sue-Ellen for the help and advice they gave me when i went in to buy a new gas fire. As i suffer quite bad with my grip in my hands they was able to offer to me a larger lever on the side to help me use my new fire.
    Its been a pleasure from start to finish and i would highly recommend using regency fireplaces
    With thanks
    Eileen Lloydd

  11. Mr P Jones says:

    Thank you so much for the wonderful work you carried out for us last week. The fireplace you fitted is just lovely, and the gas fire is so toasty, we are both looking forward to using it more in the winter.
    I will recommend you to anyone as your is so clean, efficient and painless. Thanks again, see you next year for our service!

  12. Carl & Joanne says:

    Loving our new gas fire, thank you so much for the information you gave us and also the plastering work you done for us so we could achieve the look we wanted.
    Regards guys
    J x

  13. Pete and Louise Morrison says:

    We are existing customers of Regency Fireplaces from 12 years ago and we went back this time for a whole new fireplace fire and plaster work.
    The advice we received in the showroom was spot on to the fitting that was all done in a day was just brilliant.
    Recommended to 3 family members who will be coming to see you for there fireplace and fires.

    Thanks so much for everything
    Louise and Peter Morrison
    Connahs Quay

  14. Griffiths says:

    5*….Need i say more!!!

    Thanks guys

  15. Carole says:

    Just wanted to say my mum is overwhelmed with her new fireplace.Fitted in just a few hours, no mess at all and taking time to sit and explain how the fire worked.Highly recommended.

  16. Meelin says:

    5** Rating to Regency fireplaces in Buckley, the job i had done was beautiful, we are so pleased with the compliments we have had about our new fireplace.
    Would highly recommend these guys, Thanks for everything

    Mrs Meelin
    Mynydd isa

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